Návrat na
Naším cílem je vaše spokojenost. V případě, že nejste s objednávkou spokojeni, měli byste nás kontaktovat do 14 dnů od obdržení objednávky.
Zabarvení doutníků nebo chuť není důvodem k vrácení. V případě špatné nebo chybějící dodávky nás prosím kontaktujte s číslem objednávky do 14 dnů.
Zboží musí být vráceno nepoškozené, v původním obalu a po jednotkách balení. Veškeré vrácené zboží musí být zasláno místní oficiální poštou.
Kupující nese náklady na dopravu při vrácení zboží. Pro podrobnosti nás prosím kontaktujte.
* Pokud zákazník odmítne zaplatit uplatněné clo a daně, může nám výrobek vrátit zpět a my mu vrátíme peníze. Podrobnosti si prosím přečtěte v části Vrácení peněz.
* Pokud je zásilka zadržena na celnici kvůli místním pravidlům dovozu tabáku, zákazník je povinen kontaktovat celní úřad a vrátit nám zásilku zpět .Podrobnosti si prosím přečtěte v části REFUND.
Reship
* HitCigars.com cannot be held responsible for delays caused by human error (incorrect information (etc: address or buyer name).
* If your item is not delivered to you and sent back to us by postal service due to customers faults (wrong address, wrong name, delivery failure, receiver did not answer, zip code etc.), customers will need to bear the shipping fee in order for us to re-ship. Please read REFUND section for details.
* We cannot be held responsible for seizure any caused by Customs offices. So, all customers must be aware of their local customs laws about purchasing online tobacco from overseas countries by post before place an order. HitCigars.com will not send a replacement package or refund.
Please read REFUND section for details.
Refund
In order to receive a refund for your order;
1. Ordered product must be out of stock after the payment for any reason. (Stocks are updated continuously) FULL REFUND
2. If customer wants to cancel order after completion of payment, a partial refund is being made due to fees (payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. PARTIALLY REFUND
3. If customer refuses the delivery (due to applied customs duties, tax, etc.) customer is responsible to return the products back to us. Products will be checked after return by our experts and a partial refund is being made due to fees (shipping fee, payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. PARTIALLY REFUND
4. We cannot be held responsible for seizure any caused by Customs offices. So, all customers must be aware of their local customs laws about purchasing online tobacco from overseas countries by post before place an order.
If the shipment is held at customs due to local tobacco import rules, customer is responsible to return the products back to us. If the shipment is not returned to us payment will not be refunded. NO REFUND
5. If the shipment is held at customs due to local tobacco import rules, customer is responsible to return the products back to us. Products will be checked after return by our experts and a partial refund is being made due to fees (shipping fee, payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. PARTIALLY REFUND
6. If order is not delivered to customer and sent back to us by postal service due to customers faults (wrong address, wrong name, zip code etc.), customers will need to bear the shipping fee in order for us to re-ship. If the customer doesn’t accept to pay shipping fee, a partial refund is being made due to fees (shipping fee, payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses.. PARTIALLY REFUND
Vezměte prosím na vědomí, že HitCigars.com má právo na opětovné zaslání nebo vrácení peněz podle výše uvedených podmínek.
Cancelation
If customer wants to cancel order (before the order is not shipped) just send email to [email protected] about your cancel request. Your request will be done asap.
Chargeback Policy
In order for a customer to ask for a chargeback from their bank, HitCigars.com should not be obeying any of the rules stated above and this situation must be proved by valid documents to customers’ own bank. Any fraud attempts are subject to legal action taken by HitCigars.com and its legal representatives against responsible individuals.
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Pokud s těmito podmínkami nebo jakoukoli jejich částí nesouhlasíte, nepoužívejte tyto webové stránky.
V případě jakékoli pomoci, připomínek nebo doporučení nás prosím kontaktujte na adrese [email protected].
Všechny zprávy musí být psány v angličtině.