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Notre objectif est votre satisfaction. Si vous n'êtes pas satisfait de votre commande, vous devez nous contacter dans les 14 jours suivant la réception de votre commande.
La coloration des cigares ou le goût ne constituent pas une raison de retour. En cas de livraison erronée ou manquante, veuillez nous contacter avec votre numéro de commande dans les 14 jours.
Les marchandises doivent être retournées intactes, dans leur emballage d'origine et par unité d'emballage. Tous les retours doivent être envoyés par le service postal officiel local.
L'acheteur prend en charge les frais d'expédition pour le retour. Veuillez nous contacter pour plus de détails.
* Si le client refuse de payer les droits de douane et les taxes appliqués, il peut nous renvoyer le produit pour remboursement. Veuillez lire la section REMBOURSEMENT pour plus de détails.
* Si l'envoi est retenu à la douane en raison des règles locales d'importation de tabac, le client est responsable de contacter le bureau de douane et de nous renvoyer l'envoi. Veuillez lire la section REMBOURSEMENT pour plus de détails.
Reship
* HitCigars.com cannot be held responsible for delays caused by human error (incorrect information (etc: address or buyer name).
* If the order is not delivered to customer and returned to sender by postal service due to customers faults (wrong address, wrong name, delivery failure, receiver did not answer, zip code etc.), customers will need to bear the shipping fee in order for us to re-ship. Please read REFUND section for details.
* If the order is not delivered to customer and returned to sender by postal service due to destination country customs rules, customers will need to bear the shipping fee in order for us to re-ship. Please read REFUND section for details.
* We cannot be held responsible for seizure any caused by Customs offices. So all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order. We cannot send a replacement package or refund.
Please read REFUND section for details.
Refund
In order to receive a refund for your order;
1. Ordered product must be out of stock after the payment for any reason. (Stocks are updated continuously) FULL REFUND
2. If customer wants to cancel order after completion of payment, a partial refund is being made due to fees (payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. PARTIALLY REFUND
3. If customer refuses the delivery (due to applied customs duties, tax, etc.) customer is responsible to return the products back to us. Products will be checked after return by our experts and a partial refund is being made due to fees (shipping fee, payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. PARTIALLY REFUND
4. We cannot be held responsible for seizure any caused by Customs offices. So, all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
If the shipment is held at customs due to local tobacco import rules, customer is responsible to return the products back to us. If the shipment is not returned to us payment will not be refunded. NO REFUND
5. If the shipment is held at customs due to local tobacco import rules, customer is responsible to return the products back to us. Products will be checked after return by our experts and a partial refund is being made due to fees (shipping fee, payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. PARTIALLY REFUND
6. If order is not delivered to customer and sent back to us by postal service due to customers faults (wrong address, wrong name, zip code etc.), customers will need to bear the shipping fee in order for us to re-ship. If the customer doesn’t accept to pay shipping fee, a partial refund is being made due to fees (shipping fee, payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. PARTIALLY REFUND
7. If order is LOST in the destination country, the customer must obtain the official letter stating this situation from the relevant official carrier and share it with us. The official letter must be wet signed. Copied or scanned documents are not accepted.
Refund process will be initiated when the official document reaches us. FULL REFUND
Veuillez noter que HitCigars.com a le droit de réexpédier ou de rembourser selon les conditions ci-dessus.
Annulation
Si le client souhaite annuler sa commande (avant qu'elle ne soit expédiée), il lui suffit d'envoyer un courriel à [email protected] pour faire part de sa demande d'annulation. Votre demande sera traitée dans les plus brefs délais.
Politique de rétrofacturation
Pour qu'un client puisse demander une rétrofacturation à sa banque, HitCigars.com ne doit pas respecter les règles énoncées ci-dessus et cette situation doit être prouvée par des documents valables auprès de la banque du client. Toute tentative de fraude est sujette à une action légale de la part de HitCigars.com et de ses représentants légaux contre les individus responsables.
Veuillez noter qu'en accédant à ce site Web et en l'utilisant, vous acceptez l'ensemble des conditions générales ci-dessus.
Si vous n'acceptez pas ces conditions ou une partie d'entre elles, n'utilisez pas ce site web.
Pour toute assistance, tout commentaire ou toute recommandation, veuillez nous contacter à l'adresse [email protected].
Tous les messages doivent être rédigés en anglais.