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Visszatérítési és visszaküldési irányelvek

Visszatérés
Célunk az Ön elégedettsége. Abban az esetben, ha nem elégedett a megrendelésével, a megrendelés kézhezvételétől számított 14 napon belül vegye fel velünk a kapcsolatot.
A szivarok vagy az íz színezése nem ok a visszatérésre. Hibás vagy hiányzó szállítás esetén kérjük, 14 napon belül vegye fel velünk a kapcsolatot a rendelési számával.
Az árut sértetlenül, eredeti csomagolásukban és csomagolási egységenként kell visszaküldeni. Minden visszaküldést a helyi hivatalos postai szolgálatnak kell elküldeni.
A vevő viseli a visszaküldés szállítási költségét. Kérjük, vegye fel velünk a kapcsolatot a részletekért.
* Ha az ügyfél megtagadja az alkalmazott vámok és adók megfizetését, az ügyfél visszaküldheti nekünk a terméket visszatérítés céljából. Kérjük, olvassa el a VISSZATÉRÍTÉS részt a részletekért.
* Ha a küldeményt a helyi dohánybehozatali szabályok miatt a vámhatóságnál tartják, az ügyfél felelőssége, hogy felvegye a kapcsolatot a vámhivatallal, és visszaküldje nekünk a küldeményt. Kérjük, olvassa el a VISSZATÉRÍTÉS részt a részletekért.

Reship
1. If the order is not delivered to customer and returned to sender by postal service due to customers faults (wrong or missing address, wrong or missing zip code, wrong name, delivery failure, receiver did not answer, etc.), we offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: Please read REFUND section for details.

2. If the order is not delivered to customer and returned to sender by postal service due to destination country customs rules, we offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: Please read REFUND section for details.

3. If the order is LOST due to the Postal Service in origin country and/or does not arrive to destination country within the region for which it is responsible (lost decision is made by the Postal Service in origin country), order will be reshipped immediately. 

4. If customer refuses the delivery (due to applied customs duties, tax, etc.) customer is responsible to return the order back to us. Products will be checked after return by our experts.
We offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: Please read REFUND section for details.

*** We cannot be held responsible for seizure any caused by Customs offices.
So all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order. We cannot send a replacement package or refund. Please read REFUND section for details.

Refund
In order to receive a refund for your order;
1. Ordered product must be out of stock after the payment for any reason. (Stocks are updated continuously) Full Refund

2. If customer wants to cancel order after completion of payment, a partial refund is being made due to fees (payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. Partially Refund

3. If order is not delivered to customer and returned to sender by postal service due to customers faults (wrong or missing address, wrong or missing zip code, wrong name, delivery failure, receiver did not answer, etc.), we offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: If the customer doesn’t accept to pay reshipping fee, a partial refund is being made due to fees (shipping fee, payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. Partially Refund

4. If customer refuses the delivery (due to applied customs duties, tax, etc.) customer is responsible to return the order back to sender. Products will be checked after return by our experts.
We offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: If the customer doesn’t accept to pay reshipping fee, a partial refund is being made due to fees (shipping fee, payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. Partially Refund

5. We cannot be held responsible for seizure any caused by Customs offices.
So all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
We cannot send a replacement package or refund.

*** If the shipment is held at customs due to local tobacco import rules, customer is responsible to return the products back to sender. Products will be checked after return by our experts.
We offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: If the customer doesn’t accept to pay reshipping fee, a partial refund is being made due to fees (shipping fee, payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. Partially Refund

*** If the shipment is not returned to sender payment will not be refunded. No Refund

6. If order is LOST in the destination country, the customer must obtain the official letter stating this situation from the relevant official carrier and share it with us. The official letter must be wet signed. Copied or scanned documents are not accepted.
Refund process will be initiated when the official document reaches us.
We offer two options to our customer;
Reship: Order will be reshipped immediately.
Full Refund: Full refund process will be started immediately.

Please note that, hitcigars.com holds rights to re-ship or refund per terms above.

Lemondás
Ha az ügyfél le akarja mondani a megrendelést (mielőtt a megrendelés nem kerül kiszállításra), csak küldjön e-mailt a [email protected] címre a lemondási kérelméről. A kérésed azonnal megtörténik.

Visszaterhelési politika
Ahhoz, hogy egy ügyfél visszakövetelhesse a bankjától, a HitCigars.com-nak nem szabad betartania a fent említett szabályok egyikét sem, és ezt a helyzetet érvényes dokumentumokkal kell bizonyítani az ügyfelek saját bankjának. Bármilyen csalási kísérlet esetén a HitCigars.com és jogi képviselői jogi lépéseket tesznek a felelős személyek ellen.

Kérjük, vegye figyelembe, hogy a weboldal elérésével és használatával elfogadja ezeket a fenti feltételeket.
Ha nem ért egyet ezekkel a feltételekkel vagy azok bármely részével, ne használja ezt a weboldalt.
Ha bármilyen segítséget, megjegyzést vagy ajánlást szeretne, kérjük, vegye fel velünk a kapcsolatot a [email protected]
Minden üzenetet angolul kell írni.

Bevásárlókocsi
VISSZA AZ ELEJÉRE